Customer Success Manager (New York City)

Manhattan, New York, United States · Customer Success expand job description ↓

Description

We offer a great opportunity to join a rapidly growing company building a proven SaaS-based Visitor Management solution used by Fortune 500 and SMEs globally. Proxyclick clients include companies such as Airbnb, Audi, Dimension Data, L’Oréal, or Pepsico. Millions of people around the world use our mobile apps.


In everything we do, we strive to deliver a world class customer experience. Our goal is to help our customer be successful in delivering positive connections every day.


As a Customer Success Manager you’ll take ownership over your own book of business, acting as the expert point of contact, helping customers implement our platform and uncover upgrades and expansion opportunities by building new relationships.


You’ll work hand-in-hand with our Sales team, delivering the best possible experience to our most important customers by managing product deployment, relationship reviews, trainings and, on rare occasions, going onsite to visit them face to face.


If you want to see tangible results of your efforts manifest in product activation and revenue, if you want to help make business personal for all of our biggest customers and you want to work with an ever growing and changing team, you’ll find a home as a Customer Success Manager at Proxyclick.


Role and responsibilities


  • You’ll manage your own set of customers, with the objective of driving deep product activation.
  • You’ll provide a great experience to customers that reach out to us with questions or problems.
  • You’ll be a product expert, understanding how Proxyclick can solve our clients challenges around building security and visitor experience.
  • You’ll be in charge of running implementation projects with your customers.
  • You’ll partner closely with Sales, to drive the best customer experience possible.
  • You’ll be deeply involved in shaping what Customer Success looks like at Proxyclick.
  • You’ll provide a great experience to customers that reach out to us with questions or problems.
  • You’ll conduct regular relationship reviews and build your own book of business.

Requirements

  • 3+ years experience working in a customer centric organisation
  • A proven track record of adding real value at a dynamic and fast growth company
  • Passionate about the customer and the product
  • You’re eager to jump start your career in an internet software company
  • Ability to understand and communicate complex problems clearly and concisely to different audiences
  • Self-motivating and entrepreneurial team player
  • Experience building lasting relationships with customers and colleagues
  • Second language in addition to English (Nice to have)
  • Ability to work independently and with minimum direction

Benefits

  • An open culture allowing you to share your ideas and have an impact from day one
  • Annual remote working trip (check our YouTube channel for a preview of our last ones)
  • Autonomy and empowerment
  • Commuter Benefit offered
  • Competitive compensation + 23 vacation days annually
  • Flexibility to work your own hours, sometimes from home or abroad
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) offered
  • Medical offered
  • International culture and learning atmosphere
  • Stock option plan
  • We set our hiring bar really high - you will be working with the best
  • 401k plan offered
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